https://bryanxoxo.com/sorry-about-that daily 0.75 2025-02-14 https://bryanxoxo.com/sorry-about-that/2025/2/13/okta-kandji-auto-lock-that-bish-during-deactivation monthly 0.5 2025-04-04 https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/ff638b27-684d-45c7-ae44-2dab80042334/Slack_Alert.png Sorry About That - OKTA + Kandji: Auto Lock that bish during deactivation - Make it stand out Successful Slack notification https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1a4e1bf5-3af4-47ff-8bb9-e97057214dad/Object_construct.png Sorry About That - OKTA + Kandji: Auto Lock that bish during deactivation - Make it stand out Construct the JSON Object https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/9b4892a7-b92d-495a-8386-95b84286fdf9/Okta%3AKandji+Device+Lock2.png Sorry About That - OKTA + Kandji: Auto Lock that bish during deactivation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/a2a0eb99-bf13-4fce-aff8-6452927a746f/if%2Felse.png Sorry About That - OKTA + Kandji: Auto Lock that bish during deactivation - Make it stand out If, device is present, lock it / else, send a notification https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/cff0f983-5024-4811-a30f-19a0cf371b09/Overview.png Sorry About That - OKTA + Kandji: Auto Lock that bish during deactivation - Make it stand out Workflow Overview: An example of the full workflow overview in the Okta Workflows UI. https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/49b3baf2-5720-4d96-a2fe-90cee09605f1/List_Devices.png Sorry About That - OKTA + Kandji: Auto Lock that bish during deactivation - Make it stand out Use the Kandji List Devices action to pull data related to the user’s computer. https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/911e0394-78c8-4c3f-bfd3-2d4970b7daf8/Text_Compose.png Sorry About That - OKTA + Kandji: Auto Lock that bish during deactivation - Make it stand out Add the outputs to your text compose JSON block https://bryanxoxo.com/sorry-about-that/2025/2/13/choose-cattle-for-end-user-device-management monthly 0.5 2025-02-14 https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/bdf68f32-269f-4532-afd2-624d5b200f88/Pets+vs.+Cattle2.png Sorry About That - Choose Cattle for End-User Device Management - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://bryanxoxo.com/sorry-about-that/2023/2/15/automate-okta-access-with-jira-service-management monthly 0.5 2025-02-14 https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1674955228960-PJQ9SQXFTC1CLJHORG13/Jira%3AOkta+Automation+2.png Sorry About That - Automate Okta Access with Jira Service Management - Step 1 (Copy) Create a rule with the “Approval Completed” Trigger https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1674955235144-P5AIUY98J6SFDLT5VR6W/Jira%3AOkta+Automation+3.png Sorry About That - Automate Okta Access with Jira Service Management - Step 2 (Copy) Add a branch related Rule Component https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1674955234325-W82TPA250DYYQL80XI00/Jira%3AOkta+Automation+4.png Sorry About That - Automate Okta Access with Jira Service Management - Step 3 (Copy) Add a component Equals Field condition check https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1674955233730-X1CZCG5AIN25DEGMDCV8/Jira%3AOkta+Automation+5.png Sorry About That - Automate Okta Access with Jira Service Management - Step 4 (Copy) Create a Variable of the Reporter who submitted the ticket https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1674955233087-GYTWGWOTKFUSFQLKT5PK/Jira%3AOkta+Automation+6.png Sorry About That - Automate Okta Access with Jira Service Management - Step 5 (Copy) Send the GET Web Request https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1674955232392-AOMAA321DL4DB7JQ1XBP/Jira%3AOkta+Automation+7.png Sorry About That - Automate Okta Access with Jira Service Management - Step 6 (Copy) Create a variable of the Users Okta ID https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1674955231295-N6ACH5WPOYRGZLJUD9VK/Jira%3AOkta+Automation+8.png Sorry About That - Automate Okta Access with Jira Service Management - Step 7 (Copy) Send the Put request to place the user in the Okta Group https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1674955230936-HVDN6CEK63R4MQO862Z8/Jira%3AOkta+Automation+9.png Sorry About That - Automate Okta Access with Jira Service Management - Step 8 (Copy) Add a comment to the issue https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1674955229256-DXE0UM7Y2L0DZUPB2OSL/Jira%3AOkta+Automation+10.png Sorry About That - Automate Okta Access with Jira Service Management - Step 9 (Copy) An a Transition Component to set the ticket as pending https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/716bb6e7-f43e-499c-b387-479377ad32dd/Jira%3AOkta+Automations+1a.png Sorry About That - Automate Okta Access with Jira Service Management - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/697545ce-2137-4cae-9301-3edefa61961c/Darth-Vader_MostImpressive.gif Sorry About That - Automate Okta Access with Jira Service Management - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/a5381995-56d8-49d6-a092-3590d5388c0f/Jira%3AOkta+Automation+1.png Sorry About That - Automate Okta Access with Jira Service Management - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://bryanxoxo.com/sorry-about-that/2022/11/12/stop-chasing-updates-and-start-resolving-tickets-with-jira-automation monthly 0.5 2023-02-15 https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668293966532-WYLBYSIYKVCJILFLXPSL/Jira-PendingBump-CustomField-1.png Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Select the "Checkboxes" Custom Field We’ll use the “Checkboxes” custom field which will allow us to use automation to check-off specific statuses https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668455746026-D85N7PCHMP31KR25K78N/jira-customfield-2.png Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Name the field and Provide Checkbox Options Here we’ll name the field, give it a description and provide the options to select using automation. I like to always call out when something is customer facing versus used in Automation in the description. https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668455750963-3FHHRS1A17B7S4412PN6/jira-customfield-3.png Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Select the Screen the field will be used with For this example we’ll only be using this field for “Service Requests” in Jira Service Management, and we don’t need the field present when a new request is created, so we’ll limit it to only be available on the “Request Fulfillment: View/Edit Screen.” Note that we’re using a test project here called ISDDEV, your project name will be the KEY you set up in Jira when creating the project. https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668296377244-HJ1EEO1OYJ5TE8KB0HVD/Jira-PendingBumps-Edit-RequestTypes.gif Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Editing a Request Type Here you can see a quick gif of how to make the custom field viewable in the “Context Fields” section of your Tickets https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668296378896-JNWGTOKPSJNFPS8GROFS/Jira-PendingBumps-Ticket-View.png Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Jira Custom Field - Ticket View We can see the new Custom field is now available for View in the Details Section of the ticket. https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/8a05f9e5-8160-43dc-937d-a0e4302e68eb/Yoda%2C+help+you+I+can.gif Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668362633865-V8Y0387IN0O4VO44F20C/jira-promptcustomer-1.png Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Prompt for Customer Response Automation - 1 Set the Advanced Cron Schedule https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668362634007-01N2Z1ULVMEQW9BUQVQ9/jira-promptcustomer-2.png Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Prompt for Customer Response Automation - 2 Set your first If/Else Block https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668362637442-GPOEH2B9GXG4D4J72MP3/jira-promptcustomer-3.png Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Prompt for Customer Response Automation - 3 Set your First Comment https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668362637605-CA42TXVFRQULA0PS6N4L/jira-promptcustomer-4.png Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Prompt for Customer Response Automation - 4 Edit the issue to fill the first Pending Bump Checkbox https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668362638607-C67OL3QJBSSQAX9VEIGQ/jira-promptcustomer-5.png Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Prompt for Customer Response Automation - 5 Set your second If/Else Block https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668362639080-8QLFMXG4NICCZZ5QIMD1/jira-promptcustomer-6.png Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Prompt for Customer Response Automation - 6 Set your Final If/Else Block https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668362640354-ORHOM91T2Q4XF83U6W1Z/jira-promptcustomer-7.png Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Prompt for Customer Response Automation - 7 Set your final comment https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668362641123-CE0I615UHB83BZVU839R/jira-promptcustomer-8.png Sorry About That - Stop chasing updates and start resolving tickets with Jira Automation - Prompt for Customer Response Automation - 8 Transition the issue to resolved and set the resolution https://bryanxoxo.com/sorry-about-that/2022/11/9/make-10-men-feel-like-100-or-building-a-high-output-information-technology-team-in-startup-environments monthly 0.5 2023-02-15 https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668033922776-EOUFCFTAX57ES6HCJ584/PriorityMatrix.png Sorry About That - Make 10 Men Feel Like 100: Or, Building a High Output Information Technology Team in Startup Environments - Make it stand out Your priority matrix might change or have different timelines and that’s OK! It’s important to set expectations and outcomes using a matrix to share with your fellow employees. https://images.squarespace-cdn.com/content/v1/5b2ec6ba1aef1dc5958e55d5/1668014569639-D9TFD984DOV6RJ7DK1Q4/AndorQuote-2.gif Sorry About That - Make 10 Men Feel Like 100: Or, Building a High Output Information Technology Team in Startup Environments - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://bryanxoxo.com/sorry-about-that/category/Tech+Startup+IT+Teams monthly 0.5 https://bryanxoxo.com/sorry-about-that/category/Star+Wars+Marvel+-+2015 monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Help+Desk monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Automation monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Jira+Automations monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Scalability monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/APIs monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Approvals monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Device+Managment monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Jira+Service+Management monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Okta monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Startup+IT monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Kandji monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Make+10+Men+Feel+like+100 monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Jamf monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Deactivations monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Offboarding monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Pets+vs.+Cattle monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Tickets monthly 0.5 https://bryanxoxo.com/sorry-about-that/tag/Start-Up+Technology+Teams monthly 0.5 https://bryanxoxo.com/home daily 1.0 2025-02-13