In the world of IT infrastructure and device management, the Pets vs. Cattle analogy has become a guiding principle for handling resources at scale. Originally coined to describe cloud computing, this concept also applies to end-user devices in enterprise environments.
Read MoreUse the Okta API and Jira Service Management Automations to bootstrap your startup IT Team and resolve issues faster!
Read MoreOne of the most labor intensive tasks is making sure your fellow employee’s requests are resolved. After 48 hours the likely hood of a follow up response sharply drops off. You have probably done this yourself after you’ve reached out to a company requesting customer support. Once your issue is resolved you just ignore those follow up emails asking if the issue is resolved. Sometimes you’re just busy, other times your email provider thinks they’re spam. Regardless, whether you’ve submitted a request and forgot to follow up, or you’re working on a request and not getting any response, it’s a really shitty experience.
Read MoreBuilding a high output IT Team in a fast paced start up environment is difficult. Use these tips as a starting point to 10x your team’s output.
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